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SafeTender · Suppliers

Frequently asked questions

Answers to the questions most often asked to our support team. Each answer has its own link, which support can send you directly.

Account and registration

Can I change my password?

Yes. You have two options:

  • You can request a password reset link. You will receive a link by email to reset your password.

    • Forgotten password

  • Or, if you are having difficulties, our support team can assist you directly in changing your password, in cooperation with you.

Link to this answer

Does my registration on the SafeTender platform automatically give me access to the Sourcing platform?
When you register your company on the SafeTender platform for the first time, you automatically register your company on the Sourcing platform. You will then receive two password initialisation emails:
  • An email to initialise your password on SafeTender
  • A second email to initialise your password on Sourcing as your company’s account administrator.
The login is the same for both platforms.
If a second user registers for your company, they will only receive one email to initialise their password on SafeTender.

Link to this answer

How can I ensure that future users are linked to my company?
To ensure that new users are automatically grouped with your company when they register:
  • It is essential to use the same company ID (SIRET number for French companies, intra-community VAT number for companies in the European Union outside France, etc.) as the one already registered with SafeTender.
  • They should preferably have an email address with the same domain as the first registered user. The domain of an email address is what comes after @ (e.g. @lademat.pf). If the domain is different, the first user registered for the company must authorise the other users in the Sourcing module (https://sourcing.safetender.com).
This allows the platform to associate accounts with the same entity.

Link to this answer

I cannot reset my password
To reset your password, click on Forgotten? next to the password field.
You will then be asked to enter:
  • The country of the company (as indicated during registration)
  • Depending on the country, you will be asked for the company ID. For France, this is the SIRET number. It must be the SIRET number provided during registration
  • Finally, you must enter the email address provided during registration
If all this information is correct, an email will be sent to reset your password. This email also contains your login ID.
If you made a mistake in your email address when registering, you will not be able to reset your password. In this case, please contact our support team.
Please do not hesitate to contact our support team if you encounter any problems.

Link to this answer

What is DUNS and how can I obtain it?
The DUNS (Data Universal Numbering System) is an international company identification number. This number is assigned by Dun & Bradstreet (D&B).
In SafeTender, you can enter this DUNS number if your company is not based in France or the European Union.
To obtain this number, please visit this page: https://www.dnb.com/en-us/smb/duns/get-a-duns.html

Instead of the DUNS number, you can enter an identifier of up to 18 characters, such as your company name.

Link to this answer

Why can’t I log in?

To log in, you need a login name and password.
Please note: your login name may be different from your email address.
To reset your login details, click on Forgotten? in the password text box.

Link to this answer

Responding to a consultation

Is there a limit on the size of the deposit?

No, there is no limit. If one of the files is larger than 1 GB, you must use the repository with Java. Otherwise, it is advisable to use the simplified repository without Java.

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My submission began before the deadline but ended after it. Is it valid?

No, this is a late submission. To be valid, the entire submission must be completed before the deadline specified in the consultation rules.

Link to this answer

What is the date and time of my deposit?
The date and time recorded for the submission is the end date and time of the submission.
Regardless of the submission method, the files submitted are encrypted and sent to the platform. Once this encryption and transmission have been completed, the date and time of submission are recorded.
Therefore, it is advisable to submit well in advance of the consultation deadline.

Link to this answer

Which deposit method should you choose?

It is preferable to use the simplified deposit mode without Java. However, if any of the files in the deposit exceed 1 GB, it is mandatory to use Java for the deposit.

Link to this answer

Which version of Java should be installed on my computer?

For security reasons, it is preferable to have the latest version of Java.

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Communicating with the buyer

How do I ask the buyer a question?

To ask a question about a consultation, you must log in as a supplier and then go to the consultation.

  1. Click on DOCUMENTS AND QUESTIONS
  2. Then click on QUESTIONS
  3. Finally, click on ASK A QUESTION and enter your question

Ask a question

Link to this answer

Why can’t I ask the buyer a question during a consultation?
Two reasons why asking a question is not possible:
  • You are not logged in with a username: questions can only be asked when logged in.
  • The buyer has set a deadline for asking questions and this deadline has passed.

Link to this answer

Additional requests

Can I submit multiple files in response to a supplementary request?

No, you can only upload one file per additional request. If you have multiple files to upload, you must zip them and upload the ZIP file.

Link to this answer

Your question is not answered here

Have the tender reference, your company identifier and a screenshot ready: your ticket will go straight to the right team.

Contact support